Introduction to Insurance Claims in Kenya

Insurance is a key investment in our lives. But how well do you understand insurance processes? An insurance cover offers financial protection or reimbursement against insured losses. In return, the insured offers a consideration, premium.  

How Do I Get Compensation after a Loss?

Once the insured loss has occurred, you will be required to make a formal request (claim) to your insurer to reimburse the losses as per the policy conditions. The compensation can offer relief in the event of unexpected medical bills, and accidents, among other unforeseen uncertainties.

How does the Insurance Claims Process Work in Kenya?

Once a loss occurs, the insured is obliged to report the matter to the insurance firm as per the policy using the following ways:

·         Direct reporting

·         A telephone call

·         Text messages

·         E-mail

·         Letters

·         Social media platforms

·         Other forms of technology of wide usage

Failure to notify the insurer about the occurrence of the insured risk within the timeline stipulated in the policy document may lead to the decline of your claim. Why? This is because your insurance company may be unable to authenticate the matter.

What Next after Reporting a Claim?

According to the Insurance Regulatory Authority, an insurance firm should take the following steps within seven (7) working days upon notification of the loss by the insured or intermediary:

·         Acknowledge receipt of the claim

·         Share the appropriate claim form and other information necessary in processing a claim

·         Contact other insurance service providers involved in the claim to address any disputes regarding the subject matter

·         Appoint service providers where necessary

Bowman Consultancy Insurance Agency is regulated by the Insurance Regulatory Authority and we have created strong working relationships with the leading underwriters in Kenya to ensure your claims are processed to your satisfaction.

Do you need help in getting an insurance cover or filing a claim in Kenya? We’ve got your back! Please contact us via 0724 055 534 or info@bowman.co.ke  https://bowman.co.ke/,